Refund & Cancellation
Last updated: September 2026
14 days, no questions asked
If you are not happy with a paid plan, email us within 14 days of the charge and we refund it in full. You do not have to explain why. This applies to the first charge on any plan, monthly or annual.
What you can cancel, and when
You can cancel a paid plan at any time from Dashboard → Billing, or by emailing us. There is no cancellation fee, no notice period and no phone call.
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You keep what you paid for Cancelling stops the next renewal. Your plan stays active until the end of the period you already paid for.
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No auto-renewal surprises Your renewal date is always shown at Dashboard → Billing. If an annual plan renews and you did not want it, tell us and we will refund it — we would rather lose the renewal than keep money someone did not mean to spend.
What happens to your links
Nothing. Your links keep working, forever.
This is the part most shorteners get wrong, and it is the single most common complaint about the market leader: stop paying, and the links you already printed, posted and handed out stop resolving.
We will never do that. Every short link you create stays live whether you pay us or not. It is written into our public promise, and it has not changed since we published it.
What does stop at the end of a paid period is the paid capability itself: custom domains stop serving on your branded hostname (the links still work on fattyurl.com), the API rate returns to the free tier's rate. Nothing is deleted.
Refunds after the first 14 days
After 14 days we do not refund the current period by default, because the service was available and you were using it. Two exceptions, and we apply them generously:
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We missed our SLA If you are on a plan with an uptime commitment and we did not meet it, you are owed service credits under the SLA. Ask for cash instead and we will usually say yes.
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You were charged in error A duplicate charge, a charge after you cancelled, or a charge for something you did not order. Full refund, always, no time limit.
How to ask
Email info@fattyurl.com from the address on the account, or use the contact form. Tell us which charge you mean; you do not need an order number.
Refunds go back to the original payment method in the original currency. We cannot refund to a different card or account. If your card has expired, your bank will normally still route the refund to its replacement.
The free plan
There is nothing to refund and nothing to cancel. The free plan has no card on file, no trial that converts, and no expiry. If you never need a branded domain, high-volume API access or bulk creation, you never need to pay us at all.