Get in Touch
Question, bug report or feature request about our free URL shortener? We answer email from a real address.
Need immediate help?
See our promise for how long links last, and the privacy policy for what we collect.
Back to HomeWhat to write to us about
Support
Anything not working, or not working the way you expected. Include the short link if there is one.
Billing
Refunds, cancellations, receipts and invoices. See the refund policy first — it may already answer you.
Abuse reports
A FattyURL link pointing somewhere harmful. You do not need an account to report one, and these jump the queue regardless of plan. See the Acceptable Use Policy.
Privacy requests
A copy of your data, a correction, or deletion. Write from the address on the account.
How quickly we reply
We aim to reply within 2 business days. Phishing and malware reports go first.
More on how we run the service: Reliability.
Business details
FattyURL is operated by Supreme Leader Private Limited.
Registered address: 342, 2nd Floor, 14th B Cross Road, 6th Main, HSR Layout Sector 6, Bengaluru 560102
CIN: U62099KA2024PTC183352
GSTIN: 29ABMCS5017R1ZG
Email: [email protected]
We answer email from a real address, and a person reads it. There is no ticket system, no chatbot, and no phone tree.
Grievance officer and customer care
Grievance officer: Kaushal Khodifad, Director, Supreme Leader Private Limited.
Email: [email protected]
- Complaints about a link or its content: we confirm we got it within 24 hours and resolve it within 15 days, as the Information Technology Rules, 2021 require.
- Customer complaints (billing, your account, the service): we confirm we got it within 48 hours and resolve it within one month.